![]() Both physician and front desk MA were very friendly even at 4:45 AM when I checked in, until 6:30 am when I was finished. I don’t mind either way, as long as I can GET the results. The physician on the other hand strongly assured me my results would be posted. I asked for portal info which she gave me while assuring me I’d be phoned by physician. I was told by physician to check a website for saliva test results, but then at check out the front desk said they’d call me. That’s not bad considering within hours there will be a full waiting room. I was told by front desk that rapid testing opens at 9am but after MA took my saliva test and then, when I was seen by the physician, I was then told she COULD do the Swab test (after the saliva test had been done) which was all good (except the extra fee for the THAT test) I did the test, got results and went on my way after my hour and 45 min visit. Other than the miscommunication between the front desk and physician re: covid testing, and where/when results are posted it was very clean and efficient. But the test results turn out with in 15min, and I am negative. And the doctor walked in at the end to do a summarize, and her white coat is actually very dirty with black and yellow color around the pockets areas. The one time use ear measurements not full and no one filling up. I saw the sink is dirty with all the water spot on the surface. The last thing is when I sit in the little office to wait for my result since I order the rapid test. She tried to measure my blood pressure, and the number not coming out, and at the end she gave up, and didn’t have my blood pressure. The second thing is once I sit in the little office, the nurse instead measuring my height and weight, she asking me what is my height and weight to fill out the form. I just wondering the app not really communicating to the clinic, so the rep keep asking me all the same questions again. And she keep asking all other questions on the form which I already filled out on the web. And she is asking r you get vaccines today, I said no, I am here for testing. And the rep seems like don’t even know I have an appointment today, and keep asking me all different questions, like are you Anna, I am like no, I am xx. Until the time, still no text messages or nothing, so I walked in. My appointment is 12:20pm and I checked in at 12:00pm, and app told me no one in front of me, but no one calls me in as well, I thought they will text me when is my turn. I try to get a COVID test today, I have downloaded the app and ask me to check in once I arrived. Please take these steps into consideration to help the public and their location run smoothly. I don’t understand why forms couldn’t be ready and administered, collect all the necessary documentation and payment all at once and be ready with the next and next step. The girls were friendly but all the walking in and out and having me wait in my car was torturous to see. Teleported with a doctor one hour and 20 minutes after my arrival, and finally got the test done, one hour and 30 minutes after my arrival. They took my medical cards one hour after my arrival, they took my payment, one hour and 10 minutes after my arrival. They gave me the forms 40 minutes after my arrival. They explained what needed to get done but didn’t start the process right away. My appointment was at 1pm, I arrived at 12:30 and it took a long time with the process. I feel that this medical place isn’t organized. I needed to get Covid tested because I came in contact with someone that tested positive. But April took care of us and we got our tests some so all was forgiven. She made me forget I was mad and had lost so much time during the day that I even missed a important meeting. She sprung into action and my experience was amazing she walked me through every step and hadbme drive to her location and text them soon as I arrived she did mine and my daughters PCR covid test and had a little to no wait time. A young lady by the name April answered the phone I explained my experience and I was returning for my test but had to double check. So I decided to go eat and return after 5:30pm but called first to make sure someone would take me. Then I got a call asking if I got my covid test and they expressed that the person who does testing bad just left and if not could I return between 5:30-8:40pm. Checked in with staff upon my arrival at 3:15pm. I followed instructions and waited in my car.
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